Lloyds TSB Insurance Services Limited may keep your personal details, given to us by you or others during your relationship with us and other companies in the Lloyds Banking Group, in a Lloyds TSB database. These include:
details you give us on application forms or during conversations with you on the telephone or at any of our branches,
details you give us so that we can provide you with non-financial goods and services,
details we receive from credit reference and fraud detection agencies,
data that insurers require for insurance administration.
You agree that we and other companies in the Lloyds Banking Group may use and update this centrally held information:
for credit and credit related services and to manage your accounts,
for motor, household, credit, life, and other insurance proposals or validating claims (including but not limited to the Claims and Underwriting Exchange register run by Insurance Database Services Limited),
to provide you with other services,
to identify other products and services which might be suitable for you and send you information about them,
to recover debts and to assist in debtor tracing,
to prevent and detect fraud,
to update our records about you,
to prevent money laundering, and
to check your identity.
You agree that we may use your personal information to make a credit check on you before we provide you with any services. These searches will be recorded by the credit reference agencies. We may disclose information about how you run your accounts to the credit reference agencies. We and other organisations may also use credit reference agency and fraud prevention agency records that we receive about you, people financially linked to you and others in your household to help make decisions about you and them.
We may also use your information for research and statistical analysis with the aim of improving our services.
When assessing an application and managing your borrowing with us, we may use automated decision making systems.
If you are applying for a service in joint names, this will create a financial link between both applicants in both our records and the records at the credit reference agencies. This means that your financial affairs and those of your joint applicant may be treated as affecting each other. A joint account means that we may give any information about that account to either of the applicants (even if you choose that both of you must sign instructions to us).
If you request it, on payment of a fee, which is currently £10, we will provide you with a copy of the personal information to which you are entitled that we hold about you.
The information we hold about you is confidential. We will only disclose it outside the Lloyds Banking Group when:
you give us your consent,
it is needed by certain reputable third parties involved in running accounts and/or providing services for you (for example, credit reference agencies who do credit checks for us),
in order to obtain professional advice,
we or others need to investigate or prevent crime (e.g. to fraud prevention agencies),
the law permits or requires it, or any regulatory or governmental body requests or requires it, even without your consent or,
there is a duty to the public to reveal the information.
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